Refund Policy

We have a 15 day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags and in the original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at contact@popdog.fr. If your return is accepted, we'll send you a return shipping label if there was a problem with your order, along with instructions on how and where to send your package. On the other hand, if it is a return concerning a product that you do not like or if you have chosen the wrong size, the return costs will be at your expense. Items returned to us without first requesting a return by email will not be accepted.

You can contact us with any questions at contact@popdog.fr

Damages and Problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the problem and correct it.

Exceptions / non-returnable items
Some types of items cannot be returned, such as perishable products (such as food), personalized products (such as special orders or personalized items) and products worn or damaged by you. Please contact us if you have any questions or concerns regarding a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return accepted, make a separate purchase for the new item.

Refunds
We will notify you once we have received and inspected your return if the refund has been approved or not. If approved, you'll automatically be refunded to your original payment method. Keep in mind that your bank or credit card company may take some time to process and post the refund.

Panier

Tout le stock disponible est dans le panier

Votre panier est actuellement vide.